You can interact with your assigned staff via:

• Phone - you will be able to contact your assigned phone support agent through the phone number we provide;
  
• Email - we will notify you of an email address which you can use to directly contact the staff assigned to you. Your assigned staff can also respond directly to you;
  
• Instant messenger - we will provide an instant messenger address at which you can directly contact the staff assigned to you at any time during your daily service period; and
  
• Job Tracker - we provide a task management system in our customer center which you can use to provide instructions and files to your assigned staff.

Supervision

We provide basic supervision only. That is, we ensure that your assigned staff attend work on time and work diligently while at work.

We do not provide advanced supervision, meaning that we do not oversee the actual tasks undertaken. Rather, you would need to directly interact with your assigned staff to ensure that work is being carried out to your satisfaction. You would also need to be sure to assign sufficient, clearly-defined work and to monitor work progress in order to get as much value as possible out of your paid support period.

Shift Times

With the Full-time Phone Support Agent plan, we assign a phone support agent to work exclusively for you. The phone support agent will work Monday to Friday, eight hours a day, with a one-hour meal break (that is, a 9-hour period). You can choose the time that you want your assigned phone support agent's daily shift to start but, as per the pricing table above, the price varies depending on whether you select a Normal Hours or Out of Hours shift time:

• Normal Hours shifts are those that do not start or end between 7:30pm and 5:30am India time (GMT+5:30).
• Out of Hours shifts are those that start or end between 7:30pm and 5:30am India time (GMT+5:30).

How Does Online Bookkeeping Service Work ?